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The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
avatar for Jorge Acosta Palmer

Jorge Acosta Palmer

Community Legal Services of Mid-Florida Inc
Managing Attorney of Quality Assurance
Orlando, Florida
Websitehttps://clsmf.org
Jorge Acosta Palmer is the Managing Attorney for Quality Assurance with Community Legal Services of Mid Florida (CLS), a full service civil legal aid law firm that provides legal aid to help low-income people protect their livelihoods, their health, and their families in a 12 county service area.

Jorge has assisted numerous clients in various areas of law including housing, consumer, family, and public benefits. In the past 3 years, Jorge has focused on emerging issues such as emergency rental assistance and access to affordable housing.
Tuesday, January 14
 

2:00pm PST

Conference Registration Plaza Level Foyer

5:30pm PST

Welcome Gathering Plaza Level Foyer
 
Wednesday, January 15
 

7:30am PST

Breakfast Ballroom Level

8:30am PST

Welcome and Opening Plenary with John Levi, Jim Sandman and Shannon Salter Grand BallroomJohn Levi • Jim Sandman • Shannon Salter

10:00am PST

Break Plaza Level Foyer & Ballroom Level Foyer

10:30am PST

The Challenges of Ensuring Substantive Quality in Online Tools Broadway - Plaza LevelMarc Lauritsen • Angela Tripp • Kevin Mulcahy • Quinten Steenhuis

11:45am PST

Box Lunch Pickup Plaza Level Foyer

12:00pm PST

Affinity Lunch: Business Process Improvement Forum Suite Affinity Lunch: Intake Broadway - Plaza Level

1:30pm PST

All Aboard! Let's Collaborate with SharePoint Online East Pavilion BallroomKenneth Elliott • Pat Muller • Thomas A. Trent

2:45pm PST

Networking Break Plaza Level Foyer & Ballroom Level Foyer

3:30pm PST

Utilizing Your Case Management System to Improve Communication with Clients Galleria - SouthCraige Harrison • Angie Wagenhals • Raquel Bonilla • Amy Williams

5:00pm PST

Affinity Group: Florida Tech (Florida attendees only) Directors Suite

6:30pm PST

Conference Reception Skyline - 23rd Floor
 
Thursday, January 16
 

7:30am PST

Self-Represented Litigation Network Meeting (all are welcome) Galleria - NorthMaura Kelly Breakfast Ballroom Level

8:45am PST

Overcoming Document Assembly Challenges for New Developers Council SuiteNatanya Pope • Michael Hofrichter • Gregory Armstrong • LaDierdre McKinney

10:00am PST

Break Plaza Level Foyer & Ballroom Level Foyer

10:30am PST

Following Up: Cost-Effective Tools for Helping Brief Service Clients Achieve Positive Outcomes East Pavilion BallroomJonathan Pyle • Angela Tripp • Anne Sweeney • Rohan Pavuluri Not as Boring as it Sounds: Effective Document and File Management Galleria - NorthEmily Teplin Fox

11:45am PST

Lunch & Rapid Fire Tech Talks Grand BallroomGwen Daniels • Angela Tripp • Sarah Baker • Tom Martin • Miki Nakamura

1:30pm PST

Dynamic Presentations for All: Building Accessible Training Materials East Pavilion BallroomFay Gordon • Remy Alexander

2:00pm PST

Break TBA

2:30pm PST

Using Evaluation and Data-Driven Decision-Making to Improve Organizational Effectiveness Atrium BallroomLynn Jennings • Kelly Shaw-Sutherland • Holly Stevens

3:45pm PST

Networking Break Plaza Level Foyer & Ballroom Level Foyer

4:15pm PST

Legal Server CMS User Group Atrium Ballroom

5:30pm PST

#LegalHack / #LSCITC Social & Meetup Mercy CorpsJohn Grant
 
Friday, January 17
 

7:30am PST

Breakfast Ballroom Level

8:00am PST

Communication Tools and Practices to Optimize Internal Collaboration and Engagement East Pavilion BallroomKristen Sonday • Tim Baran • Rodrigo Camarena • Susan Choe

9:30am PST

Crowdsourcing Access to Justice: Setting Standards as a Document Assembly Community West Pavilion BallroomJonathan Pyle • Quinten Steenhuis • Matt Newsted • Michelle Bernstein

10:45am PST

Break Plaza Level Foyer

11:15am PST

Small Programs, Big Projects: Practical Tips and Tools for Managing Your Team Atrium BallroomEmily Good • LaDierdre McKinney