The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
Friday, January 17 • 11:15am - 12:30pm
Chatbots are So Hot: Using Technology to Expand Legal Services and Enhance Community Partnerships

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Chatbots allow legal service organizations to scale limited scope services while adapting to a changing legal market. This session will provide a look at two different chatbots launched in 2019: 1) a chatbot on HELP4TN.org that automates approved divorce forms and provides smart search navigation for the website and 2) Rennie, a chatbot on Rentervention.com, which empowers Chicago renters to assert their rights related to housing conditions and evictions by helping them write a letter to their landlord, providing a referral, or connecting them to a lawyer in Rentervention’s Virtual Clinic. Come learn how to design chatbot projects with an emphasis on future expansion and sustainability. But product design is only the beginning! Because community engagement and outreach are critical to the success of any online tool, this session will also highlight how to use these tools for partnership and education. Overall, you will learn chatbot basics and tech specs, best practices for incorporating client and community voices into project design, and how to use chatbot promotion to strengthen community relationships and build new partnerships.

avatar for Amy Clark

Amy Clark

Director of Strategic Partnerships, Illinois Legal Aid Online
Amy Clark is the Director of Strategic Partnerships at Illinois Legal Aid Online (ILAO), which increases access to justice for lower-income Illinois residents through the innovative use of technology. Amy directs ILAO’s outreach and engagement with users of ILAO’s statewide legal... Read More →
avatar for Kirsten Jacobson

Kirsten Jacobson

Staff Attorney, Tennessee Alliance for Legal Services
Kirsten Jacobson is a Staff Attorney at TALS. She focuses on leveraging technology to provide new legal service delivery models and increase access to legal care for low-income Tennesseans. She is the site administrator for TN Free Legal Answers. Kirsten joined TALS as an Equal Justice... Read More →
avatar for Hanna Kaufman

Hanna Kaufman

Counsel for Innovation & Technology, Lawyers Trust Fund of Illinois
avatar for Tom Martin

Tom Martin

CEO and Founder, LawDroid
Tom Martin is a legal bot advocate, lawyer, author and speaker. He is CEO and founder of LawDroid Ltd. (a legal AI company dedicated to helping lawyers automate their law practice). Tom is also co-founder of Vancouver Legal Hackers, advisor to ATJ Tech Fellow Program, member of ARAG... Read More →

Friday January 17, 2020 11:15am - 12:30pm PST
East Pavilion Ballroom Plaza Level