LSC's 2020 Innovations in Technology Conference

Chatbots allow legal service organizations to scale limited scope services while adapting to a changing legal market. This session will provide a look at two different chatbots launched in 2019: 1) a chatbot on HELP4TN.org that automates approved divorce forms and provides smart search navigation for the website and 2) Rennie, a chatbot on Rentervention.com, which empowers Chicago renters to assert their rights related to housing conditions and evictions by helping them write a letter to their landlord, providing a referral, or connecting them to a lawyer in Rentervention’s Virtual Clinic. Come learn how to design chatbot projects with an emphasis on future expansion and sustainability. But product design is only the beginning! Because community engagement and outreach are critical to the success of any online tool, this session will also highlight how to use these tools for partnership and education. Overall, you will learn chatbot basics and tech specs, best practices for incorporating client and community voices into project design, and how to use chatbot promotion to strengthen community relationships and build new partnerships.