The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Friday, January 17 • 8:00am - 9:15am
Improving Statewide Website User Experience through Content Improvements

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If you don't have the funding to do a full redesign of your statewide website, or you're planning a redesign that won't launch for a year or more, what can you do in the near term to improve user experience so it better meets user needs and expectations? In this session, panelists from Georgia, Louisiana, and Montana will share the strategies they employed in three TIG-funded projects to enhance their sites' user experience by focusing on content improvements including resources, navigation labels, and overall information architecture. We'll also discuss some lightweight, high-impact design changes you can make that don't require a full redesign of your site. Attendees should bring laptops and be prepared to take the first steps toward applying these strategies to improving user experience on their sites with the support of the panelists.

avatar for Mike Grunenwald

Mike Grunenwald

Senior Program Advisor, Pro Bono Net
Mike joined Pro Bono Net in 2015 after several years at the D.C. Bar Pro Bono Center, where he served as the lead on a variety of technology initiatives, including management of the probono.net/dc and LawHelp.org/DC websites and development of interactive interviews on the LawHelp... Read More →
avatar for Tara Saylor

Tara Saylor

Principal, Tara Saylor & Company LLC
Dr. Tara Saylor is a research and evaluation consultant located in Tulsa, Oklahoma. She is Principal of Tara Saylor & Company, joined by professors Ryan Saylor (Univ. of Tulsa) and Camille Bryant (Johns Hopkins Univ.). All three consultants have PhDs from the University of Virginia... Read More →
avatar for Alex Clark

Alex Clark

Community Outreach Assistant, Montana Legal Services Association
Alex has been with Montana Legal Services Association for over 4 years, beginning as an AmeriCorps Member and now managing TIG projects and state-wide outreach.

Kristin Verrill

Director of Grants & Innovation, Atlanta Legal Aid Society, Inc.
Kristin Nelson Verrill is the Director of Grants & Innovation at Atlanta Legal Aid Society. For over 14 years, she has been developing and implementing technology tools to increase and improve legal advocacy for low income clients. She is Atlanta Legal Aid’s Legal Server administrator... Read More →

Friday January 17, 2020 8:00am - 9:15am PST
Galleria - South Ballroom Level