The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Thursday, January 16 • 1:30pm - 2:00pm
Pot of Gold: Lessons Learned Reaching the End of a 3-year Human-Centered Design Driven Project

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Justice Connect is a legal service charity in Australia that has recently reached a key milestone in their Gateway Project delivering:

  • a highly intuitive and intelligent intake system
  • a system for sector peers to refer help seekers to Justice Connect
  • a pro bono portal that has been adopted by 50 law firms

This presentation will share what they've learned from implementing this long-term project on how to integrate human-centered design (HCD) culturally and practically into traditional organizations. They will also share key findings from a formal evaluation of their intake tool, and early findings from other components.

avatar for Brendan Lacota

Brendan Lacota

Acting Head of Pro Bono Partnerships, Justice Connect
Brendan is the Acting Head of Pro Bono Partnerships at Justice Connect and an emerging leader in designing innovative ways to provide legal services. Brendan has championed the adoption of human centred design in the development of legal services, developing tools to help people understand... Read More →

Thursday January 16, 2020 1:30pm - 2:00pm PST
Atrium Ballroom Plaza Level