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The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Thursday, January 16 • 10:30am - 11:45am
Following Up: Cost-Effective Tools for Helping Brief Service Clients Achieve Positive Outcomes

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Legal services organizations provide advice and pro se assistance to large numbers of people, but often do not know what happens to these clients after the case is closed. Is there a way to efficiently measure brief service outcomes and provide follow-up support to clients who need it? This session showcases three programs that are doing just that. Rohan Pavuluri will explain how Upsolve is using docket monitoring software and machine learning to track clients who file for Chapter 7 bankruptcy after receiving pro se assistance, and help them overcome roadblocks in their case. Angela Tripp will describe how Michigan Legal Help sends text messages to clients who used the Guide to Legal Help (triage) in order to give them timely legal information, gather outcomes, answer questions, and evaluate whether the client needs more help. Anne Sweeney will discuss the work that the Legal Aid Society of Cleveland is doing to build upon their successful texting-for-outcomes project in order to gather more detailed outcome information.

Speakers
avatar for Jonathan Pyle

Jonathan Pyle

Contract Performance Officer, Philadelphia Legal Assistance
Jonathan Pyle is the Contract Performance Officer at Philadelphia Legal Assistance (PLA), where he is responsible for LSC compliance, reporting, and implementing new uses of technology to analyze, streamline, and expand service delivery. Before joining PLA, he practiced law in the... Read More →
avatar for Angela Tripp

Angela Tripp

Michigan Poverty Law Program, Co-Director, MI Statewide Advocacy Services; Co-Managing Attorney, MI Poverty Law Program; Director, MI Legal Help Program
Angela Tripp is the Director of the Michigan Legal Help (MLH) Program, which is responsible for the statewide website for self-represented litigants (MichiganLegalHelp.org) and fifteen affiliated Self-Help Centers around the state. In 2018, over 1.2 million people visited the MLH... Read More →
AS

Anne Sweeney

Managing Attorney, Legal Aid Society of Cleveland
Anne K. Sweeney is managing attorney for community engagement at the Legal Aid Society of Cleveland. Anne works with community groups, partner organizations, and staff on community lawyering, outreach and education, training, social work, and advocacy for vulnerable populations. She... Read More →
RP

Rohan Pavuluri

CEO, Upsolve
Rohan Pavuluri is the co-founder and CEO at Upsolve, a technology-enabled national legal services nonprofit that provides low-income people with free bankruptcy assistance across the country. Rohan is a member of the Legal Services Corporation's Emerging Leaders Council and the American... Read More →


Thursday January 16, 2020 10:30am - 11:45am PST
East Pavilion Ballroom Plaza Level