LSC's 2020 Innovations in Technology Conference

When you embark on a statewide tech project, the tech itself can be the least of your worries. Cross-organization collaboration is always a challenge, and this challenge is magnified each time a new stakeholder comes into the conversation. Add in the complexity of dealing with your state’s unique legal system, and it can feel impossible to implement new systems or significantly redesign existing solutions. This session will explore lessons learned from one state’s experience tackling the redesign of their statewide website—including perspectives from a legal aid director, a project director and former funder, and a user experience expert. This session will provide practical takeaways and insights, including: best practices for stakeholder engagement; how to keep your stakeholders focused on the end user; and strategies for developing a unified solution, even if your state’s court system is not.