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The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Thursday, January 16 • 10:30am - 11:45am
Overhauling a Statewide Website: Lessons Learned from the Ohio Legal Help Redesign

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When you embark on a statewide tech project, the tech itself can be the least of your worries. Cross-organization collaboration is always a challenge, and this challenge is magnified each time a new stakeholder comes into the conversation. Add in the complexity of dealing with your state’s unique legal system, and it can feel impossible to implement new systems or significantly redesign existing solutions. This session will explore lessons learned from one state’s experience tackling the redesign of their statewide website—including perspectives from a legal aid director, a project director and former funder, and a user experience expert. This session will provide practical takeaways and insights, including: best practices for stakeholder engagement; how to keep your stakeholders focused on the end user; and strategies for developing a unified solution, even if your state’s court system is not.

Speakers
avatar for Joel Bush

Joel Bush

Partner, Capellic LLC
Joel brings over 20 years of experience in delivering impactful websites. He provides strategic counsel to nonprofits across United States and Canada, including Ohio Legal Help, ASPCA, Operation Smile, UNICEF Canada, Climate Reality Project, and more. He formed Capellic with his business... Read More →
avatar for Steven McGarrity

Steven McGarrity

Executive Director, Community Legal Aid, Ohio
Steven McGarrity is the executive director of Community Legal Aid Services in northeast Ohio. Mr. McGarrity started with Legal Aid as an attorney, focusing his practice on family law and consumer debt. In his time with Legal Aid, he has held various management positions, including... Read More →
avatar for Susan Choe

Susan Choe

Executive Director, Ohio Legal Help
Susan Choe is the Executive Director of Ohio Legal Help. Before her current role at Ohio Legal Help, she served as the Deputy Director & General Counsel at the Ohio Access to Justice Foundation where she managed the development of Ohio Legal Help starting in 2016. Ms. Choe has extensive... Read More →


Thursday January 16, 2020 10:30am - 11:45am PST
Galleria - South Ballroom Level