The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Thursday, January 16 • 8:45am - 10:00am
Earning Staff Buy-in When You are Upsetting the Applecart

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Long-term legal aid staff are the bedrock of legal aid programs. With their wisdom and years of practice comes decades of documents, articles, and forms, plus the gems hidden away in their heads that are never transcribed. This session will focus on the use of SharePoint Online as an internal solution to mine the gems of long-term legal aid staff, while also accommodating the demands of the new generation who need a collaborative work space to thrive. The way we work becomes part of our professional identity. The various workarounds and quirks that employees develop when they have outdated technological systems can feel very personal. Being sensitive to the working styles of individuals while also overhauling the work space for efficiency is a delicate balance to strike. It takes authentic listening, understanding, training, and a sense of humor. Do not let fear of change dictate future growth. Legal aid organizations should be using tools employed by major companies to enhance the provision of legal services.

avatar for Ashley Holliday

Ashley Holliday

General Counsel, West Tennessee Legal Services
Ashley Holliday is General Counsel at West Tennessee Legal Services, Inc. She manages the program’s Technology Initiative Grants, the intake unit, the Senior Citizens Law Project, and the consumer law unit. Prior to joining WTLS, Holliday was in private practice handling consumer... Read More →

Catherine Clayton

Executive Director, West Tennessee Legal Services
Cathy Clayton, Executive Director of West Tennessee Legal Services (WTLS), returned to WTLS in 2015 after 27 years in private practice as a litigator where she volunteered her time and skills as a past board president for WTLS and as a pro bono attorney and mediator. As a seasoned... Read More →
avatar for Tara Saylor

Tara Saylor

Principal, Tara Saylor & Company LLC
Dr. Tara Saylor is a research and evaluation consultant located in Tulsa, Oklahoma. She is Principal of Tara Saylor & Company, joined by professors Ryan Saylor (Univ. of Tulsa) and Camille Bryant (Johns Hopkins Univ.). All three consultants have PhDs from the University of Virginia... Read More →

Thursday January 16, 2020 8:45am - 10:00am PST
West Pavilion Ballroom Plaza Level