The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Thursday, January 16 • 8:45am - 10:00am
Are we there yet?: Integrating AI and Triage in MA, ME, & IL

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Artificial intelligence (AI) may be the wave of the future – but how is that going to work with what we have today, on a legal aid budget? Legal aid programs in Massachusetts, Maine, and Illinois have all been working since 2018 to integrate AI components into their existing logic tree based triage tools. Each organization has taken a distinct path toward achieving this goal, but have collaborated and communicated throughout the process. This session will explore the differences and similarities in their triage tools, AI solutions, and processes. Members from each team will share lessons learned, progress, the benefits of their collaborative efforts, and next steps.

avatar for Gwen Daniels

Gwen Daniels

Director of Product Development, Illinois Legal Aid Online
Gwen is Director of Product Development at Illinois Legal Aid Online (ILAO) and has been with ILAO since 2004. She is responsible for product strategy, leading the organization in research of new products, product enhancements, and redesigns. She oversees engineering, design, user... Read More →
avatar for Rochelle Hahn

Rochelle Hahn

Co-Director, Mass. Legal Aid Websites Project, Massachusetts Law Reform Institute
Rochelle Hahn is the co-director of the Massachusetts Legal Aid Websites Project, which seeks to improve access to justice for low-income and disadvantaged persons in Massachusetts through innovative use of technology. Through our websites, we provide Massachusetts residents with... Read More →

Gordon Shaw

Director of Client Access, Community Legal Aid
In January 2014, Gordon Shaw became the first Director of Client Access at Community Legal Aid following the merger of the Massachusetts Justice Project (MJP), where he had been Executive Director, into Community Legal Aid. After he received his law degree in 1990 from Northeastern... Read More →
avatar for Jack Haycock

Jack Haycock

Client Focused Technology Innovator, Pine Tree Legal Assistance
Jack received their Juris Doctor from Northeastern University School of Law in 2016. At PTLA, Jack drafts and publishes plain language client education content of all types, administers PTLA's three Drupal websites, leads client-facing technology projects, heads social media efforts... Read More →

Thursday January 16, 2020 8:45am - 10:00am PST
Atrium Ballroom Plaza Level