The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Wednesday, January 15 • 3:30pm - 4:45pm
Utilizing Your Case Management System to Improve Communication with Clients

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Tired of leaving message after message on your client's voicemail? Spending too much staff time trying to reach the clients you serve? This session is for you! Join a variety of legal services programs to learn how to use existing or easy-to-add features in your case management system to improve communication with clients. Presenters will show how they've used a variety of case management systems – LegalServer, Pika, and Kemps – to remind clients of appointments, send text messages, collect digital forms, and more. Presenters will demonstrate tools, discuss development process, and provide feedback on pros and cons of each tool so that attendees walk away with ideas to put into action.


Craige Harrison

Chief Information Officer, Utah Legal Services
Craige Harrison has worked at Utah Legal Services since 1993 in many capacities. He is currently working as Chief Information Officer. His primary responsibilities include a wide variety of strategic technology issues such as governance and policy, resource allocation, information... Read More →
avatar for Angie Wagenhals

Angie Wagenhals

Director of Pro Bono Program, MT Legal Services Association
Angie Wagenhals works as the Director of Pro Bono at Montana Legal Services Association (MLSA). She is responsible for the management of MLSA's statewide pro bono program and is involved in a number of different technology projects as part of that grant. Angie has been with MLSA for... Read More →
avatar for Raquel Bonilla

Raquel Bonilla

Director of Grants Management, Legal Services of Northern Virginia
Raquel Bonilla is the Director of Grants Management & Special Projects at Legal Services of Northern Virginia (LSNV). She has been with LSNV for 21 years. Her current responsibilities include grant writing, grant reporting and resource development. She also participates in the planning... Read More →

Amy Williams

Deputy Director, Legal Services of Northern California
Amy Williams has devoted her career to serving low-income people in urban and rural northern California focusing particularly on expanding access to income maintenance programs and health care. Since graduating from UC Davis Law School in 2005, Amy has worked for Legal Services of... Read More →

Wednesday January 15, 2020 3:30pm - 4:45pm PST
Galleria - South Ballroom Level