The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Wednesday, January 15 • 1:30pm - 2:45pm
Self-Help, Reimagined

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The American legal system is designed for use by highly trained professionals, but most people who engage with the system do so on their own behalf without formal legal training. Numerous examples of legal self-help materials have grown out of this reality. What experience has shown, however, that while there is wide-spread access to legal self-help information and materials, users have difficulty deploying such information. In order to be effectively used by those who need them, self-help materials must acknowledge and address the barriers to deployment in the context in which they are faced. These barriers include users’ overtaxed bandwidth, their anxiety and feelings of threat, their unfamiliarity with the details of the legal system, and self-help materials’ excessive focus on conceptual understanding and well as the materials’ lack of analogies and visual imagery. This session will discuss the development of an ongoing randomized control trial in which we are testing the effectiveness of re-imagined self-help materials. This field trial has the potential to transform the experience of self-represented users of the legal system.

avatar for Natalie Anne Knowlton, J.D.

Natalie Anne Knowlton, J.D.

Director of Special Projects, IAALS
Natalie Anne Knowlton is a director of special projects at IAALS. She focuses on legal and empirical research and analysis, facilitating collaboration among stakeholders, and undertaking national outreach and advocacy to enable continuous improvement in practices and procedures for... Read More →
avatar for Lois Lupica

Lois Lupica

Maine Law Foundation Professor of Law, University of Maine
Lois R. Lupica is the Maine Law Foundation Professor of Law at the University of Maine School of Law. She was a Fulbright Senior Scholar Senior at the University of Melbourne Law School in 2019. While in Australia, she worked with the legal services sector on a variety of projects... Read More →

Wednesday January 15, 2020 1:30pm - 2:45pm PST
Galleria - South Ballroom Level