The Legal Services Corporation’s 2020 Innovations in Technology Conference is being held January 15-17 at the Portland Hilton Downtown, 921 SW Sixth Avenue, Portland, OR, 97204 . All attendees must register using the conference registration website.
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Wednesday, January 15 • 10:30am - 11:45am
The Challenges of Ensuring Substantive Quality in Online Tools

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Online interviews and templates - such as those built with A2J Author, DocAssemble, Guide & File, HotDocs, and Neota Logic - help people get legal work done. They embody a great deal of information. How can we make sure that the substance of the guidance they communicate and the documents they generate are 'right'? That folks can reasonably trust and rely on them? Even beautifully presented and highly usable applications can be wrong, inconsistent, or incomplete. Yet inventorying and verifying the legal know-how expressed in even relatively basic applications can be fiendishly difficult. It's hard enough to build something that works at all! This session will review the challenges of ensuring substantive quality, including when you inherit someone else's work. We'll discuss ways in which developers and their collaborators can address those challenges through testing, documentation, and standard practices.

avatar for Marc Lauritsen

Marc Lauritsen

President, Capstone Practice Systems
Marc Lauritsen, president of Capstone Practice Systems, practiced and supervised in legal aid offices for seven years, then served as an instructor, director of clinical programs, and a senior research associate at Harvard Law School. Marc directed Project PERICLES there, which focused... Read More →
avatar for Angela Tripp

Angela Tripp

Co-Executive Director, Michigan Statewide Advocacy Services

Kevin Mulcahy

VP, Education & Community Programs, Neota Logic
Kevin is VP of Education and Community Programs at Neota Logic, which provides a software development platform for creating expertise-automation applications that replicate the thinking and actions of lawyers and other types of experts. He's also an Adjunct Professor of Law at Georgetown... Read More →
avatar for Quinten Steenhuis

Quinten Steenhuis

Senior Attorney/Network Administrator, Greater Boston Legal Services
Quinten Steenhuis is a senior housing attorney, systems administrator, and developer at Greater Boston Legal Services, where he has worked since 2008. Quinten has practiced housing and eviction defense law since 2008, and has been a professional programmer and web application developer... Read More →

Wednesday January 15, 2020 10:30am - 11:45am PST
Broadway - Plaza Level 921 SW 6th Ave, Portland, OR 97204, USA